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Terms & Conditions

ACCEPTABLE USE POLICY

This acceptable use policy sets out the terms between you and us under which you may access our website www.havwoodsaccessories.com ("our site"). This acceptable use policy applies to all users of, and visitors to, our site. Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms and conditions.

www.naturalwoodfloorproducts.co.uk is a site operated by Natural Flooring Solutions Ltd("we" or "us").We are registered in England and Wales under company number 8868836 and we have our registered office at Natural Flooring Solutions, 275 Deansgate, Office 115,Manchester, M3 4EL

PROHIBITED USE

You may use our site only for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.

• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

• For the purpose of harming or attempting to harm minors in any way.

• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms and conditons.

• Not to access without authority, interfere with, damage or disrupt:

    • any part of our site;

    • any equipment or network on which our site is stored;

    • any software used in the provision of our site; or

    • any equipment or network or software owned or used by any third party.

Interactive Services We may from time to time provide interactive services on our site, including, without limitation:

    • Chat rooms.

    • Bulletin boards. ("interactive services").

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool-proof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

CONTENT STANDARDS

These content standards apply to any and all material which you contribute to our site ("contributions"), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

• Be accurate (where they state facts).

• Be genuinely held (where they state opinions).

• Comply with applicable law in the UK and in any country from which they are posted. Contributions must not:

• Contain any material which is defamatory of any person.

• Contain any material which is obscene, offensive, hateful or inflammatory.

• Promote sexually explicit material.

• Promote violence.

• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

• Infringe any copyright, database right or trade mark of any other person.

• Be likely to deceive any person.

• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

• Promote any illegal activity.

• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

• Be likely to harass, upset, embarrass, alarm or annoy any other person.

• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

• Give the impression that they emanate from us, if this is not the case.

• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

SUSPENSION AND TERMINATION

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site.When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms and conditions upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.

• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

• Issue of a warning to you.

• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

• Further legal action against you.

• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

CHANGES TO THE ACCEPTABLE USE POLICY

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

 

 

CONSUMER TERMS AND CONDITIONS

These Terms together with Our Privacy Policy, Terms of Website Use and Website Acceptable Use Policy will apply to any contract between Us and You for the sale of Products to You ("Contract") to the exclusion of any provisions or other agreements, assurances, provisions and understandings between Us whether written or oral. Please read these Terms carefully and make sure that You understand them, before ordering any Products. Please note that before placing an Order You will be asked to agree to these Terms.

We amend these Terms from time to time as set out in clause 5.6 and whenever We revise them, We will set out on this page the date upon which the Terms were most recently revised. Every time You wish to order Products, please check these Terms to ensure You understand the terms which will apply at that time. These Terms were most recently updated on 15 April 2014.

You should print a copy of these Terms for future reference.

These Terms, and any Contract between us, are only in the English language.

1.DEFINITIONS

When the following words with capital letters are used in these Terms, this is what they will mean:

"Business Days" means a day (other than a Saturday, Sunday or public holiday) when UK clearing banks in the City of London are open for general business;

"Consumer" means a person who is not making a Contract in the course of business;

"Event Outside Our Control" has the meaning given in clause 17;

"Expiry Date" has the meaning given in clause 15.1;

"Order" means Your order for the Products;

"Products" means any products that We agree to sell to You including any part or parts of them, components, or materials incorporated into them;

"Restricted Postcode" means any Delivery Location (as defined in clause 8.1) that is:

(a)       outside of the United Kingdom;

(b)       not located within the UK Mainland; or

(c)       any other Delivery Location in respect of which We notify You is a restricted postcode.

"Special Order Product" means any Product or Products which have been specifically requested and ordered in for You and which are not available for general order on Our Site;

"Terms" means the standard terms and conditions of set out in this document;

"UK Mainland" means anywhere within England, Scotland and Wales excluding the highlands and islands.

"We/Our/Us" means Havwoods Accessories Limited (Co Reg No. 04684103) with Our registered office at 172 Brierley Road, Walton Summit Centre, Preston, Lancashire, England, PR5 8AH. Our VAT number is 808164041;

"You/Your" means the person or firm who purchases the Products from Us.

1.1     A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.

1.2     Words in the singular include the plural and in the plural include the singular.

1.3     A reference to one gender includes a reference to the other gender.

1.4     Condition headings do not affect the interpretation of these conditions.

1.5     A reference to a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

2.INFORMATION ABOUT US

2.1     We operate the website www.naturalwoodfloorproducts.co.uk("site") . We ar Natural Flooring Solutions Ltd, a company We are registered in England and Wales under company number 8868836 and we have our registered office at Natural Flooring Solutions, 275 Deansgate, Office 115,Manchester, M3 4EL2.2     To contact Us, please see Our Contact Us page enquiries@naturalwoodfloorproducts.co.uk

3.USE OF OUR WEBSITE

Your use of Our Site is governed by OurTerms of Website Use which can be found at  our website.Our Website Acceptable Use policy which can be found at Please take the time to read these, as they include important terms which apply to You.

4.HOW WE USE YOUR PERSONAL INFORMATION

We only use Your personal information in accordance with Our Privacy Policy and cookies policy.  For details, please see www.naturalwoodfloorproducts.co.uk Please take the time to read these, as they include important terms which apply to You.

5.OUR CONTRACT WITH YOU

5.1     You may place an Order to purchase the Products on the Site by entering the details of the Products and quantities You are interested in purchasing and selecting "Add to Shopping Cart". You will submit the Order once You select "Proceed to Checkout".

5.2     You must ensure that the details of Your Order for the Products are complete and accurate before You submit the Order. If You think that there is a mistake, please contact Us to discuss.

5.3     After You place an Order, you will receive an email from Us within 48 hours of placing the Order which shall confirm whether Your Order has been accepted or rejected ("Confirmation Email").

5.4     All Orders placed are subject to availability. If We choose to accept Your Order for the Products in accordance with clause 5.3, these Terms will become binding on You and Us, and a Contract will come into existence between You and Us.

5.5     If You place an Order for a Product and we are unable to supply it, for example because that Product is not in stock, constitutes or contains hazardous materials which We are unable to sell to You, no longer available or because of an error in the price on Our Site, We will inform You of this in the Confirmation Email or by telephone and We will not process Your Order. If You have already paid for the Products, We will refund You the full amount as soon as possible.

5.6     We may revise these Terms from time to time in the following circumstances:  

(a)     changes in how We accept payment from You;  

(b)     changes in relevant laws and regulatory requirements; and 

(c)     changes in the way We trade. 

5.7     No change in these Terms will grant You any retrospective right or action against Us in respect of any previous Contract.

6.AGE REQUIREMENT

          You may only purchase Products from Us if You are at least 18 years old.

7.DESCRIPTION AND MATERIAL SPECIFICATION

7.1     The Products are described on Our Site.

7.2     The images of the Products on the Site are for illustrative purposes only. Although We have made every effort to display the colours accurately, We cannot guarantee that Your computer's display of the colours will accurately reflect the colour of the Products. Your Products may vary slightly from those images. 

7.3     Due to the nature of some of the Products (being natural materials), there may be minor inconsistencies in relation to the grain, moisture content, colour and/or profiles of tongue and groove as against any samples We may supply and/or the Products themselves.

7.4     The packaging of the Products may vary from that shown on images on the Site.

7.5     We are entitled to supply an alternative Product to match as closely as possible to the Products that You have ordered. We will provide You with reasonable notice as soon as this becomes apparent and You will have the option to accept the alternate Product or cancel Your Order.

7.6     You shall be responsible for determining whether the Products are fit for purpose where they are to be used for a particular or special purpose and whether they are suitable for use at or on the intended location or surface and You agree, acknowledge and accept that We are a supplier of the Products only and nothing is to be taken as a warranty, representation or otherwise that We have provided any advice as to the use or suitability of the Product for Your particular purpose, upon which You are entitled to place any reliance.

7.7     We are not responsible for installing applying or otherwise using the Products and subject to clause 17.2, We shall have no liability for any damage to the Products or any other property, person or otherwise caused during the installation, application and/or use of the Products. Any guidelines or instructions that We may provide in relation to installation, application or use are to act as a manufacturers guide only, are not specific to the location at which the Products are being installed, applied or used and should not be relied upon for the proper installation, use and/or application of the Products, which should be carried out by an appropriately skilled professional.

8.PERFORMANCE AND DELIVERY

8.1     We shall deliver the Products to the address that You have provided Us with in Your Order, or such other location as We shall agree in writing ("Delivery Location") provided always that We are permitted to do so by law.

8.2     If You wish to collect the Products from Us, You must notify Us of this upon placing Your Order and note that the Products can only be collected during Our opening hours (presently 07:30 – 16:00 Monday to Friday) and by prior appointment.

8.3     Delivery of the Order shall be completed when We deliver the Products to the Delivery Location or make the Order available to You for collection ("Delivery") and We shall use reasonable endeavours to deliver Your Order for the Products by the estimated delivery date which We shall notify You of on the Confirmation Email.

8.4     We shall use reasonable endeavours to deliver the Products on the Business Day following the date of the Order Confirmation where the Order is accepted by us before 14:00 GMT, however We cannot guarantee next day delivery or delivery in accordance with the estimated delivery date where:

(a)     We are delivering to a Restricted Postcode;

(b)     the Order is placed after 14:00 GMT;

(c)     the Order is for or includes any Special Order Products; or

(d)     the Order is not in stock, in which case We will notify You of the delay.

8.5     Time of delivery shall not be of the essence of the Contract and the Products may be delivered up to 5 Business Days after the estimated delivery date and if We are unable to meet the estimated delivery date because of an Event Outside Our Control, or because the Products are not in stock, We will contact You with a revised estimated delivery date.

8.6     We do not handle or unload the Products on arrival at the Delivery Location. You must ensure that adequate assistance and personnel are available to unload the Products upon Delivery.

8.7     We may deliver the Order by instalments. References in these Terms to the Order shall, where applicable, be read as references to instalments. No cancellation or termination of any one Contract relating to an instalment shall entitle You to repudiate or cancel any other Contract or instalment.

8.8     We shall have no liability for any failure or delay in delivering the Order where:

(a)     such failure or delay is caused by Your failure to comply with Your obligations under the Contract, including a failure to:

          (i)      collect the Products in accordance with clause 8.3; and/or

(ii)      provide Us with the correct delivery address or any other relevant instructions; and/or

(iii)     We have notified You that the Products are not presently in stock; and/or

(b)     the failure or delay has been caused by an Event Outside Our Control.

8.9     If You fail to take delivery of the Order on the Delivery Date, then, except where such failure or delay is caused by Our failure to comply with Our obligations under the Contract:

(a)     delivery of the Order shall be deemed to have been completed at 9.00am on the Delivery Date ("Deemed Delivery") and responsibility for the Products shall pass to You upon Deemed Delivery;

(b)     We shall store the Order until delivery takes places, and charge You for all related costs and expenses (including, without limitation, reasonable storage and insurance costs);

(c)     if You fail to accept delivery of the Products or collect the Products within 4 weeks of the date of Deemed Delivery We may re-sell or otherwise dispose of the Products (or any part of them) to any third party.

8.10   The Order shall be accompanied by a delivery note from Us showing the Order Number, the date of the Order and the type and quantity of Products included in the Order, including the code numbers of the Products.

8.11   You must notify Us within:

          (a)     3 Business Days of Delivery if any of the Products are visibly or otherwise reasonably apparently defective on arrival at Your premises; and/or

          (b)     3 Business Days of discovery of a latent defect provided always that such notice is given prior to the expiration of the Expiry Date,

          otherwise You will be deemed to have accepted the Products.

9.INTERNATIONAL DELIVERY

          Unfortunately, We do not currently deliver to countries outside of the United Kingdom. 

10.OWNERSHIP OF THE PRODUCTS

10.1   You do not own the Products until We have received payment in full (in cash or cleared funds) for the Products any and all other sums that are due to Us from You.

10.2   The Products will be Your responsibility from the earlier of the arrival of the Products at the Delivery Location (for the avoidance of doubt, prior to unloading) and Deemed Delivery.

11.PRICE OF PRODUCTS AND DELIVERY CHARGES

11.1   The prices of the Products will be on Our Site. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system, and published on Our Site, however if We discover an error in the price of Products You ordered, please see clause 11.5 for what happens in this event.

11.2   Prices for our Products may change from time to time, but changes will not affect any Order which We have confirmed with an Confirmation Email.

11.3   The price of the Products excludes value added tax ("VAT") (where applicable) which will be added to the price of the Products at the applicable current rate chargeable in the UK for the time being.

11.4   The price of the Products does not include delivery charges. Our delivery charges are as quoted on our Site from time to time. To check relevant delivery charges, please refer to Our delivery charges page at http://havwoodsaccessories.com/t/DeliveryReturns.

11.5   Our Site and brochures contain a large number of Products. It is always possible that, despite Our reasonable efforts, some of the Products on Our Site and/or brochures may be incorrectly priced. We will normally check prices as part of Our dispatch procedures so that:

(a)     where the Products' correct price is less than the price stated on Our Site, We will charge the lower amount when dispatching the Products to You. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by You as a mispricing, We do not have to provide the Products to You at the incorrect (lower) price; and

(b)     if the Products' correct price is higher than the price stated on Our Site, as provided to You or as published, We will contact You as soon as possible to inform You of this error and We will give You the option of continuing to purchase the Products at the correct price or cancelling Your Order. We will not process Your Order until we have Your instructions. If We are unable to contact You using the contact details You provided during the order process, We will treat the Order as cancelled and notify You in writing.

12.HOW TO PAY

12.1   You can pay for the Products by using a debit card or credit card. We accept payment by the following credit cards: Mastercard; Visa; Visa Delta; Maestro and Visa Electron. We do not accept payment by American Express, Switch or Solo.

12.2   Payment for the Products and all applicable delivery charges must be made at the time You place Your Order for the Products.

13.YOUR CONSUMER RIGHTS INCLUDING RIGHT OF RETURN AND REFUND

13.1   Subject to clause 13.2, You have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 13.3. This means that during the relevant period if You change Your mind or for any other reason You decide You do not want to keep the Products, You can notify Us of Your decision to cancel the Contract and receive a refund. Advice about Your legal right to cancel the Contract under these regulations is available from Your local Citizens' Advice Bureau or Trading Standards office.

13.2   Unfortunately, as the Special Order Products are ordered specifically for You in line with Your requirements, You will not be able to cancel Your Order in accordance with this clause 13 or otherwise (but this will not affect your legal rights as a Consumer in relation to Special Order Products that are faulty or not as described). In addition, Your cancellation right does not apply in the case of:

          (a)          any made-to-measure or custom made Products;

          (b)          perishable goods or goods which cannot be re-sold once opened (including, but not limited to paints, varnishes, adhesives, lacquers, oils, and waxes).

13.3   Your legal right to cancel a Contract starts from the date of the Order Confirmation, which is when the Contract between Us is formed. If the Products have already been delivered to You, You have a period of 7 (seven) Business Days in which You may cancel, starting from the day after the day You receive the Products.

13.4   To cancel a Contract, please contact Us on Our Customer Services via, email enquiries@naturalwoodfloorproducts.co.uk.Telephone cancellations must also be confirmed in writing. You may wish to keep a copy of Your cancellation notification for Your own records. If You send Us Your cancellation notice by email or by post, then Your cancellation is effective from the date You sent us the email or posted the letter to Us. If you call Us to notify Us of Your cancellation, then Your cancellation is effective from the date You telephone Us.

13.5   You will receive a full refund of the price You paid for the Products but not any applicable delivery charges You paid for. We will process the refund due to You as soon as possible and, in any case, within 30 calendar days of the day on which You gave us notice of cancellation as described in clause 13.4. If You returned the Products to Us because they were faulty or mis-described, please see clause 13.6.

13.6   If You have returned the Products to Us under this clause 13 because they are faulty or mis-described and We have the opportunity to inspect the Products and agree that they are faulty or mis-described, We will refund the price of the defective Products in full, any applicable delivery charges, and any reasonable costs You incur in returning the item to Us.

13.7   We will refund You on the credit card or debit card used by You to pay for the Products.

13.8   If the Products were delivered to You:

(a)     You must return the Products to Us as soon as reasonably practicable. If the Products require collection, We will collect the Products from the address to which they were delivered. We will contact You to arrange a suitable time for collection;

(b)     unless the Products are faulty or not as described (in this case, see clause 13.6), You will be responsible for the cost of returning the Products to Us or where relevant, the cost of Us collecting the Products from You; and

(c)     You have a legal obligation to keep the Products in Your possession and to take reasonable care of the Products while they are in Your possession.

13.9   Details of Your legal right to cancel and an explanation of how to exercise it are provided in the Confirmation Email.

13.10 As a consumer, You will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 13 or these Terms. Advice about Your legal rights is available from Your local Citizens' Advice Bureau or Trading Standards office.

14.MANUFACTURER GUARANTEES

14.1   Some of the Products We sell to You come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

14.2   If You are a Consumer, a manufacturer's guarantee is in addition to your legal rights in relation to the Products that are faulty or not as described, advice in respect of which is available from your local Citizens' Advice Bureau or Trading Standards office.

15.OUR WARRANTY FOR THE PRODUCTS

15.1   For Products which do not have a manufacturer's guarantee, We provide a warranty that the Products shall be free from material defects and remain so for the lesser of:

(a)     12 months after Delivery;

(b)     the expiry of the earlier of the "use by", "expiry" and/or "best before" period stated on the packaging, labelling or other documentation accompanying the Products on Delivery ("Expiry Date"),

however, this warranty in this clause 15.1 does not apply in the circumstances described in clause 15.2.

15.2   The warranty in clause 15.1 does not apply to any defect in the Products arising from:

(a)     fair wear and tear;

(b)     wilful damage, abnormal storage or working conditions, accident, negligence by You or by any third party;

(c)     where You or any third party fails to operate, install, protect, maintain or use the Products in accordance with our oral or written instructions, user or manufacturer's guidelines or good practice; or

(d)     any alteration or repair by You or by a third party.

15.3   Subject to clause 15.2, if You make a claim under the warranty at clause 15.1 then We may elect to:

(a)     repair or replace the rejected Products; or

(b)     refund the price of the rejected Products in full.

15.5   The terms of the Contract shall apply to any repaired or replacement Products supplied by Us.

16. OUR LIABILITY

16.1   If We fail to comply with these Terms, We are responsible for loss or damage You suffer that is a foreseeable result of Our breach of these Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of Our breach or if they were contemplated by You and Us at the time We entered into the Contract.

16.2   We only supply the Products to You for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and We have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.3   We have no liability to You for any loss or damage You suffer that arises as a result of Us following any drawing, design, instruction or specification provided by You for Products or otherwise.

16.4   We do not in any way exclude or limit Our liability for:

(a)     death or personal injury caused by Our negligence;

(b)     fraud or fraudulent misrepresentation;

(c)     breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d)     any breach of terms implied by section 13 to 15 of the Sale of Goods Act 1979; and

(e)     defective products under the Consumer Protection Act 1987.

 

17.EVENTS OUTSIDE OUR CONTROL

17.1   We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.

17.2   Any "Event Outside Our Control" means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation of war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

17.3   If an Event Outside Our Control takes place that affects the performance of Our obligations under a Contract:

(a)     We will contact You as soon as reasonably possible to notify You; and

(b)     Our obligations under a Contract will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our delivery of Products to You, We will arrange a new delivery date with You after the Event Outside Our Control is over.

17.4   You may cancel the Contract if an Event Outside Our Control takes place and continues for more than 6 weeks and You no longer wish Us to provide the Products.

18.COMMUNCIATIONS BETWEEN US

18.1   When we refer, in these Terms, to "in writing", this will include email.

18.2   To cancel a Contract in accordance with your legal right to do so as set out in clause 13.1, please see clause 13.4 for details of how to do so.

18.3   If You wish to contact Us in writing for any other reason, You can send this to Us by email or by pre-paid post to Havwoods Accessories Limited at 172 Brierley Road, Walton Summit Centre, Preston, Lancashire, England, PR5 8AH. You can always contact Us using Our Customer Services telephone line as stated on Our Site.

18.4   If We have to contact You or give You notice in writing, We will do so by email or by pre-paid post to the email address and/or postal address You provide to Us in Your Order.

19.OTHER IMPORTANT TERMS

19.1   We may transfer Our rights and obligations under a Contract to another organisation, but this will not affect Your rights or Our obligations under these Terms.

19.2   You may only transfer Your rights or Your obligations under these Terms to another person if We agree in writing.

19.3   This Contract is between You and Us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

19.4   Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

19.5   If We fail to insist that You perform any of Your obligations under these Terms, or if We do not enforce Our rights against You, or if We delay in doing so, that will not mean that We have waived our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by You.

19.6   Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through Our Site and any dispute or claim arising out of or in connection with it will be governed by English law. You and We both agree to that the courts of England and Wales will have exclusive jurisdiction. However, if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are a resident of Scotland, You may also bring proceedings in Scotland.